Request a review
Contact support with your account email, the order or receipt reference, payment date, amount and a brief description. For a failed task, include its request ID if available. Never send passwords, verification codes or full payment card details.
Unused and consumed Credits
For a purchase of unused Credits, request a review before spending them. Eligibility depends on the purchase record, applicable law and any seller terms shown at checkout. Credits already used for a delivered service are not unused Credits. You can still dispute an incorrect charge or a service that was not delivered as described.
Duplicate payments and missing Credits
If you see two payments for one purchase, include both references. If a payment succeeded but your balance has not updated, check your purchase history and do not pay again. The payment and wallet records can be compared to determine whether Credits are missing or a duplicate payment needs to be reversed.
Failed or interrupted AI tasks
A timeout does not establish whether the model ran. A reservation may remain pending while execution and usage records are checked. Correcting a wallet charge is separate from refunding a payment.
Refund decisions and disputes
For a real payment, the seller identified on the receipt may handle the refund. Approved monetary refunds are normally returned through the original payment method under the seller’s process. Corresponding purchased Credits are reconciled with the wallet. Suspected fraud or abuse may require further verification. Nothing in this policy limits mandatory consumer rights.
See current purchase availability.
Contact Us
Email Aivessio Support at support@aivessio.com.